Good design doesn't just look right. It works right — for real people, in real situations.
Product designer with roots in hospitality and a track record of turning complex systems into experiences that actually make sense.
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Selected work
What I've shipped.
Hyatt Hotels Corporation · 2021–2025
HotSpot 2.0
Redesigning Wi-Fi Onboarding for Hyatt Guests
A multi-platform overhaul of Hyatt's Wi-Fi onboarding — every device, OS, portal type, and guest scenario across thousands of properties worldwide.
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Titan MVP
Designing a Scalable UI for Hyatt's Authoring Tool
Replacing the legacy App-Atlas with a modern authoring platform that simplifies property data management for Hyatt's global content team.
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Digital Check-In
Simplifying Arrival for World of Hyatt App Users
Streamlining digital check-in on iOS and Android — fewer steps, smarter flows, and a confirmation experience guests actually remember.
View work →About
Who I am.
I'm a senior product designer based in Miami-Fort Lauderdale with experience designing enterprise tools, native mobile apps, and guest-facing hospitality platforms. Most recently at Hyatt Hotels, where I led design across internal colleague tools and guest experiences used at thousands of properties worldwide. My background in hospitality gives me a perspective most designers don't have — I understand the operations behind the screen, not just what shows up on it.
More about me →Areas of expertise
The work behind the work.
01
Research & Discovery
Good design starts before the first wireframe. I use research to reduce assumptions — through usability testing, interviews, personas, and journey mapping — so every decision is grounded in what real people actually need.
"When it comes to designer discovery, Nelson is one of the best. He leads with curiosity and innovation."
— Zach Steele, Product Manager, Hyatt
02
Systems & Complexity
Complex systems need more than clean screens — they need a logic that holds up across every user, device, and scenario. I design for edge cases and the moments most people don't think about until something breaks.
"Nelson has an uncanny ability to distill multifaceted challenges into intuitive, user-centric solutions."
— Kaycee Collins, Product Design Manager, Hyatt
03
Enterprise & Internal Tools
Internal tools are some of the hardest things to design well. The users are experts, the workflows are complex, and there's no room for confusion. I've spent years designing for the people who make everything else run.
"His meticulous attention to detail ensured the solution was not only functional but delightful for stakeholders across multiple teams."
— Kaycee Collins, Product Design Manager, Hyatt
04
Native Mobile & Guest Experience
Hospitality is about how people feel at every step — including the digital ones. I've designed native iOS and Android experiences for millions of travelers, turning friction-heavy moments into something effortless.
"Nelson brings a unique perspective, drawing from his diverse experience in hospitality to design solutions that are innovative and user-centered."
— Najia Sabir, Accessibility Specialist, Hyatt
05
Accessibility & Content
Design isn't accessible if it only works for some people. I approach accessibility as a core part of the work — through inclusive content, clear language, proper structure, and multi-language support.
"Passionate about design patterns and consistency, and it shows in everything he creates."
— Heather Riddle, Lead Software Engineer, Hyatt
06
Collaboration & Facilitation
Design doesn't happen in isolation. I run workshops, lead critiques, align stakeholders, and make sure everyone leaves with clarity and confidence in the direction.
"His prototyping sessions are well-planned, keeping the team aligned and moving forward efficiently."
— Zach Steele, Product Manager, Hyatt
What colleagues say
In their own words.
"I've had the privilege of working with Nelson over the past two and a half years, and it has been incredible to watch him grow into the designer he is today. He approached every challenge with curiosity, dedication, and a willingness to learn — and over time expanded his research, planning, and strategic design skills in ways that consistently drove user-centered outcomes."
"Nelson is easily one of the most rounded, inquisitive, and talented designers I've had the pleasure of working with. His ability to take research and craft it into something inspiring while ensuring that the needs of the business are met is remarkable."