Case Studies

Portfolio

Enterprise-scale hospitality design initiatives delivering measurable impact across global brands.

The projects here span internal platforms used by Hyatt's global operations team, guest-facing mobile experiences for millions of travelers, and a Wi-Fi onboarding system built to work across every device, OS, and network scenario imaginable. Each one started messy and ended with something that made sense.

Featured

Hyatt Hotels Corporation · 2021–2025

HotSpot 2.0 — Passpoint Wi-Fi onboarding on MacBook and mobile

HotSpot 2.0

Systems Design Multi-platform UX Writing Accessibility

Redesigning Wi-Fi Onboarding for Hyatt Guests

A multi-platform overhaul of Hyatt's Wi-Fi onboarding — covering every device, OS, portal type, and guest scenario across thousands of properties worldwide.

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Titan MVP — Atlas Author property data management interface

Titan MVP

Enterprise UX Internal Tools Research Content Management

Designing a Scalable UI for Hyatt's Authoring Tool

Replacing the legacy App-Atlas with a modern, scalable authoring platform that simplifies property data management for Hyatt's global content team across 1,400+ properties.

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Digital Check-In — World of Hyatt app check-in flow on iOS

Digital Check-In

Mobile UX Native iOS Guest Experience Service Design

Simplifying Arrival for World of Hyatt App Users

Streamlining the digital check-in experience on iOS and Android — fewer steps, smarter flows, and a confirmation experience guests actually remember.

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